Concentrix Urgent Recruitment on July 2014 :: Last Date to Apply 23/07/2014

Company Name:  Concentrix

Qualification : Any Graduates

Experience: 3 to 5 yrs

Location : Bangalore

Salary : As per Company

Job Details: 

• As an Assistant Manager for Domestic Operations the roles , responsibilities & actions initiated by him/her would include -
• Sustain & Deliver 95% or more in Client SLAs & Internal KPIs
• Ensure Program adherence to Client & internal Infosec / compliance guidelines
• Control Attrition
• Sustain or Enhance Program GMs Conduct Daily reviews with TLs , set monthly targets and help them define measurable & objective targets 
• Identify at least 1 motivational initiative for the teams every month
• Make career plans for all A+ Performers over 6 months; groom TLs reporting into him/her.
• Review bottom performers with TLs and come out with action plans 
• Track & Close out daily operational issues within stipulated time frame
• Nominate agents for monthly awards across programs 
• Raise MRFs and follow up on closure of the same 
• Announce Targets for the teams every month 
• Conduct half yearly & yearly appraisals for the team 
• Initiate monthly reviews with the clients
• Review & Tweak SOPs for the programs 
• Monthly One on Ones with the team members
• Ensure constant communication with the clients , minuting the same and closing all open action items
• Raise Motivational Budget requests for the teams and ensure the same is utilized within the stipulated timelines.

Good Communication skills

Apply Mode: Online

Apply Details: ClickHere

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